Shipping and storage

Orders are shipped from Italy by express air courier. The carriers we use are FedEx, DHL and UPS; delivery is 1–3 days. The carrier for a given order is confirmed in the written quotation. Packing is cold-chain-aware. Sourcing lead time is 1–3 weeks maximum.

Before the goods arrive. Have a person ready to receive the courier, and a place to store the products as soon as they are checked in. Import formalities, duties and local transport after delivery are for the buyer, unless the quote says otherwise.

On receipt. Inspect cartons and any cold-chain packing before you sign as fully received. Count the units against the order. Record batch and lot codes (see the traceability guide). If packing is damaged or the shipment looks unsound, note it with the courier and email info@nova-velle.com the same day, with photos.

Storage. Storage conditions are not the same for every product. Follow the storage instructions on the pack and in the information that comes with the product. Do not assume a single temperature for the whole catalog. Keep products in their original packaging until use, away from conditions the instructions warn against.

After storage. Movement from your warehouse or cabinet to the treatment room is also part of care for the product. Continue to follow the same pack instructions.

This is general shipping and goods-in guidance for clinics, distributors and importers. It is not medical advice and it does not replace the manufacturer’s storage data.

Request a quote or read how to order in volume.